Services:
Planning

High Availability at EBM is achieved to improve our strong personal relationships with customers, reinforced by our continuous development of new capabilities in services and products. Our quality assurance begins in the presale process with thorough opportunity qualification of client's needs and goals to reach accurate delivery of our solutions. Our technology adapts as does our service team structure to support the client and address any and all needs.

Consulting

A system is custom designed based on many parameters, such as financial considerations, performance needs, future planning and overall institutional goals. EBM project managers guide the conversion process at every step, from initial site evaluations to system design and implementation planning, all the way through the final delivery, installation and testing. Most importantly, the Project Manager acts as a liaison and single point of contact between the department and all facets of the planning, purchasing, and implementation process. They can deliberate with you on the steps we'll take to customize your system; an EBM Project Manager knows how to ask the right questions and listen carefully to your feedback to get down to your core needs.

Advisory

EBM sales and consulting department understand the real-world implications of converting a hospital's information systems to a PACS model, and therefore they exist to help you understand what to expect and derive maximum benefit from your decision.

Our consultants provide all the information you need to justify your PACS conversion and understand its impact. General PACS education is offered as a starting point for new customers, along with a detailed analysis of an institution's needs. EBM Technology provides support to hospital's staff and administration in finding the most cost effective and efficient way to reach their goals with the purchase and upgrade of PACS. Our consultants will conduct a detailed needs analysis, research as well as codification of an institution's goals and recommend an appropriate technology solution, and generate a comprehensive cost breakdown.

Our extensive experience gives us insight into the details of a PACS installation, which we share in close contact with our customers. Consultants help plan how to communicate a decision to hospital staff, what internal resources must be committed, and a step-by-step transition plan, among other proprietary tricks of the trade.